Livonto Cancellation and Property Change Policy

a. Free Cancellation Window

Users may cancel their booking within 24 hours of confirmation to receive a full refund. This applies only if the check-in date is more than 48 hours away at the time of cancellation.

b. Cancellation After 24 Hours

Cancellations made after 24 hours from the time of booking will be non-refundable. However, in the event of a genuine emergency, requests may be considered on a case-by-case basis at Livonto's sole discretion.

c. No-Show Clause

Failure to check in on the scheduled date without any written intimation will be treated as a no-show. In such cases, no refund or adjustment will be provided.

a. Change Request Period

A User may request to change the allotted PG accommodation within 72 hours of booking confirmation, subject to the conditions outlined below.

b. Conditions for Change

• The new PG property must be listed and managed under the Livonto platform.
• The change is subject to availability at the requested location.
• If the new property's rent is higher, the differential amount must be paid prior to transfer.
• If the new property has a lower rent, the difference may be refunded or adjusted at Livonto's discretion.
• Any applicable security deposit adjustments will follow the original payment mode and terms.

c. Requests After 72 Hours

Requests made after the 72-hour window shall not be entertained except in extraordinary cases (e.g., safety, medical urgency), and any approvals shall be at the discretion of Livonto's management.